Effective Date: January 2, 2025
Last Updated: September 23, 2026
At American Research Company, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit www.AmericanResearchCompany.com, create an account, place an order, or otherwise interact with our website and services.
This notice describes the practices of American Research Company for this store. It is not a waiver of your privacy rights or a substitute for consent where consent is required. Our Terms & Conditions and Shipping Policy address purchases and delivery.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Create an account
- Place an order
- Contact customer support
- Communicate with us through our website, email, text, or support channels, subscribe to updates, or submit a review
The personal information we may collect includes:
- Full name
- Email address
- Billing address
- Shipping address
- Phone number
- Account login credentials
- Order history, cart contents, support correspondence, and information you provide about an order or claim
Payments are handled by the third-party payment provider presented at checkout. We receive order and payment-status information needed to process purchases, refunds, and disputes. Do not send complete payment-card details, card security codes, passwords, or medical information through email, text, reviews, or support messages.
Information We Collect Automatically
When you visit our website, certain information is collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Date and time of your visit
- Pages viewed
- Time spent on pages
- Referring website
- Website usage information, cookie identifiers, and interactions with products, carts, and advertisements
This information helps us operate and secure the store, troubleshoot issues, understand site usage, measure advertising performance, and evaluate interactions with our products. Some information is collected by the service providers described below.
Cookies
American Research Company uses cookies, pixels, tags, and similar technologies for essential store functions, analytics, and advertising. Essential technologies support functions such as checkout and account security; analytics and advertising technologies serve different purposes and are subject to applicable privacy requirements.
Cookies may be used to:
- Maintain your shopping cart
- Keep you logged into your account
- Remember website preferences
- Improve website performance
- Enhance website security and fraud prevention
- Measure visits, product interactions, and advertising conversions, and support advertising and audience measurement
You can manage or delete cookies in your browser and use any privacy controls offered on the site or by the relevant provider. Blocking essential cookies can affect login or checkout. Browser controls may not stop every form of data collection, and deleting cookies can reset saved choices. To request an applicable opt-out of targeted advertising or the sale or sharing of personal information, email support@americanresearchcompany.com with “Privacy request” in the subject.
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Process secure payments
- Ship products
- Create and manage customer accounts
- Respond to customer inquiries
- Provide customer support
- Verify customer identity when necessary
- Detect, investigate, and prevent fraud or unauthorized activity
- Maintain website security
- Comply with applicable legal obligations
- Enforce our Terms and Conditions, document transactions, and respond to legitimate payment disputes
- Send requested product updates or marketing communications, measure engagement, and honor communication preferences
Email and Communication Choices
You can unsubscribe from promotional emails using their unsubscribe link or ask us to stop promotional messages at support@americanresearchcompany.com. Unsubscribing does not prevent essential messages about an order, account security, or a requested support matter. Contacting us for support does not, by itself, authorize unrelated promotional texts. Please keep sensitive information out of messages and public reviews.
Customer Accounts
Customers may create an account to access order history, manage account information, and simplify future purchases.
Keep your credentials confidential and notify us promptly of suspected unauthorized access. Account-security responsibilities do not remove rights or protections provided by law.
Product Reviews
Customers may voluntarily submit product reviews through our website.
Any information you choose to include in a review may become publicly visible. Please avoid including personal or sensitive information in public reviews.
We may moderate unlawful content, spam, private information, and other content that violates lawful review rules. We do not prohibit honest negative reviews or penalize customers for expressing lawful opinions.
Payment Processing
The payment methods and provider available for a particular order are identified at checkout. Payment providers process information under their own applicable privacy notices and legal obligations.
Our site uses HTTPS. Card details entered into a payment provider’s payment fields are handled by that provider; ARC does not need your full card number or security code in ordinary support communications. We may receive transaction identifiers, payment status, billing details, limited payment-method information, and fraud-screening results. Relevant order and transaction records may be shared with payment providers, banks, and card networks to process payments, refunds, or disputes.
International Shipping
For international orders, shipping and customs providers may receive the recipient’s name, delivery address, contact information, and order details needed to fulfill the shipment. Destination availability and shipping conditions are described in our Shipping Policy.
Customers are responsible for ensuring that the purchase, importation, possession, and use of products comply with all applicable laws and regulations within their country or jurisdiction.
Service providers may process information in the United States or other countries, where privacy laws may differ. International processing remains subject to applicable requirements; this notice does not itself establish a legal transfer mechanism or waive protections that apply to your information.
Research Use Notice
Products sold by American Research Company are intended solely for laboratory and research purposes where permitted by applicable law.
Nothing contained on this website or within this Privacy Policy constitutes medical advice, diagnosis, treatment recommendations, or claims regarding the safety, effectiveness, or intended use of any product.
Age Requirement
This website is intended only for individuals who are at least twenty-one (21) years of age.
By creating an account or placing an order, you represent that you are at least 21 years old. We do not knowingly solicit personal information from children under 13. If you believe a child has provided information to us, contact us so we can investigate and take appropriate steps to remove it.
Information Sharing
We disclose information for the purposes described in this policy, including to service providers and advertising partners. Advertising-related disclosures of identifiers and browsing or shopping activity may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws, even when no money is exchanged. Applicable choices are described under Cookies and Your Privacy Rights.
We may share information only as reasonably necessary to operate our business, including with:
- Secure payment processors
- Shipping carriers
- Website hosting, store infrastructure, analytics, email-delivery, and customer-support providers
- Advertising and measurement partners, including Google and Reddit, through tags and pixels used on the site
- Fraud prevention and security providers
- Professional advisors, when necessary
- Government authorities when required by applicable law
Providers may receive contact or order information, online identifiers, device information, and usage events relevant to their role. Our store uses WordPress/WooCommerce and Automattic/Jetpack services, as well as Google and Reddit advertising technologies. Advertising partners may combine information collected on our site with information from other sources under their own privacy notices. We may also disclose relevant records in connection with a lawful business transfer, to protect legal rights or prevent fraud, or at your direction, subject to applicable law.
Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of electronic transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Process transactions
- Maintain customer accounts
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain legitimate business records
Retention depends on the record type, account activity, transaction and tax obligations, fraud prevention, dispute periods, and legal holds. Account deletion does not necessarily erase records we must retain for these purposes. When information is no longer required, we delete or anonymize it as appropriate, including through applicable backup-retention cycles.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Request a copy of certain personal information
- Object to or request restrictions on certain processing activities where permitted by law
Send requests to support@americanresearchcompany.com with “Privacy request” in the subject and identify the email address associated with your account or order. Depending on applicable law, rights may also include opting out of targeted advertising or sale/sharing, withdrawing consent, using an authorized agent, appealing a denied request, and contacting a privacy regulator. We may request proportionate identity or authority verification and will respond within the deadlines that apply. Exceptions may permit retention of records needed for transactions, security, legal obligations, or disputes. We will not unlawfully discriminate for exercising a privacy right.
Third-Party Websites
Our website may contain links to third-party websites for your convenience.
American Research Company is not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Changes to This Privacy Policy
American Research Company may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
We will update the “Last Updated” date when this notice changes. Where required, we will provide additional notice or obtain consent before materially changing how previously collected information is used. Continued browsing alone does not supply consent where the law requires an affirmative choice.
Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.
American Research Company
Email: support@americanresearchcompany.com
Website: americanresearchcompany.com
Mail: American Research Company, 505 King Avenue, Columbus, OH 43201, United States
Text: (516) 398-4265
