Shipping Policy
Effective Date: January 2, 2025
Last Updated: August 5, 2026
At American Research Company, we strive to process and ship every order as quickly and efficiently as possible. Please review the information below regarding our shipping policies.
Order Processing
Orders are typically processed and shipped within 1 business day after payment has been received and verified.
Orders placed on weekends or holidays will be processed on the next business day.
While we make every effort to meet these processing times, delays may occasionally occur due to holidays, severe weather, carrier disruptions, or high order volume.
Shipping Methods
We currently ship using trusted carriers including:
- USPS
- UPS
- DHL
Carrier selection is determined at our discretion based on the destination and shipping requirements.
Domestic shipping is charged at a flat rate of $14.95 per order.
International Shipping
American Research Company proudly ships to customers worldwide where permitted by law.
International customers are solely responsible for:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Any additional charges imposed by their country’s customs authorities
We are not responsible for delays caused by customs inspections or international import procedures.
Customers are responsible for ensuring that the products they order may legally be imported into their country.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates are provided directly by the shipping carrier.
Delivery
Delivery estimates are provided by the carrier and are not guaranteed.
American Research Company is not responsible for shipping delays caused by:
- Weather
- Carrier delays
- Customs processing
- Natural disasters
- Other events beyond our control
Lost or Stolen Packages
Once a shipment has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.
If your package is marked as delivered but cannot be located, you should first contact the shipping carrier to initiate a trace or investigation.
In rare circumstances where there is clear evidence that a package was not successfully delivered despite the carrier’s delivery confirmation, American Research Company may, at its sole discretion, choose to provide a replacement shipment or other appropriate resolution. Such decisions are made on a case-by-case basis and are not guaranteed.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address at checkout.
If a package is returned to American Research Company due to an incorrect or undeliverable address, we will gladly reship the order once it has been returned to us.
If you notice an address error immediately after placing your order, please contact us as soon as possible. We cannot guarantee changes once an order has entered processing.
Damaged Shipments
If your order arrives damaged, you must contact us within 24 hours of delivery.
Please include:
- Your order number
- A description of the damage
- Clear photographs of the shipping box
- Clear photographs of the damaged item(s)
Failure to report shipping damage within 24 hours may affect our ability to investigate the shipment or provide a replacement. This policy does not limit any rights that cannot legally be waived
Shipping Restrictions
American Research Company ships only to locations where our products may legally be sold and transported.
We reserve the right to refuse or cancel any shipment that would violate applicable laws or regulations.
Contact Us
If you have any questions regarding this Shipping Policy, your personal information, or your privacy rights, please contact us.
Email: Support@AmericanResearchCompany.com
Text: “ARC” to (516) 398 – 4265
Address: 505 King Avenue, Columbus OH, 43201
Website: www.AmericanResearchCompany.com